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FAQ - frequently asked questions

Algemeen

How can I pay?

  • Restaurant + SHOP: In the restaurant you can pay via CASH, payconiq or bancontact.
  • Private wellness: When booking online (without a gift card) you can pay directly online. When booking via a gift voucher, you pay on site with the voucher + any overlay.
  • B&B: When booking online you can pay directly via MOLLIE or you can book under a credit card guarantee and then pay everything on site. Business customers can pay via invoice by bank transfer.

Is there parking for the restaurant / B&B / private wellness?

We have 8 parking spaces and 1 disabled parking space. There is free parking in the street.

Is reservation via the internet final?

Yes, but you will still receive a confirmation e-mail or an extra e-mail with practical information (b&b).

Can I also make a reservation by phone for the private wellness, breakfast, lunch, dinner or b&b?

Yes this is possible, but it is above all much more practical and less time consuming to book online.

How can I cancel?

Always check the reservation and cancellation conditions. Everything is clearly stated there.

How can I request an invoice?

During check-out it is possible to request an invoice for your stay. Please always provide your billing information before checking out.
Billing information is understood to mean:

  • Company name
  • Address
  • VAT number
  • Email where the invoice may be forwarded to

B&B

How do you reserve a room?

Via our cubilis booking platform (button BOOK NOW) you can always directly see the prices and availability in your adapted language. Booking online is the fastest and easiest.
After your booking you will receive an email from us with all practical information to prepare your stay.

When can I check in and out of the rooms?

  • Check-in between 14 - 19h. Check out till 11h.
  • Late check-out until 14h is possible for an additional charge of 25 euros per person.

If for some reason you cannot check in or out between these fixed times, please discuss this in advance with the reception. We will then see together what we can do.

Can I enter at night with my key?

Yes. Once you have checked in, you can enter with your key card through the main entrance or the private b&b entrance.

Wellness

How can you reserve your wellness time?

1. You have a gift voucher:
It is most convenient to go via MAIL to forward your request, so that we immediately have all the information to schedule your time as soon as possible.
We need this information:

  • Date
  • Desired time
  • Number of persons
  • Desired arrangement
  • Name
  • Cellphone number
  • Gift voucher number

Otherwise you can also reach us by phone.

2. You do NOT have a gift card
Via our online module you can directly consult the availability and determine your desired time. After this reservation you will receive a confirmation + possibility to order EXTRAS during your wellness moment.
This way you can always put together your arrangement according to your personal wishes.

How can I book a wellness sleep-over (or LUXE wellness sleep-over)?

It is best to inquire first via MAIL. This is because we need to check both room availability and private wellness availability. This way you can be sure that there are still wellness times available when booking this package.

How do you reserve a LAST - MINUTE wellness time?

You can always consult the open times for 1 week via our last minute reservation page. You select your time and you will receive a confirmation from us when your time is reserved.

You will also receive an email with the extras to put together your own arrangement.

What are the opening hours of the private wellness?

The private wellness is open 7/7. (Always by reservation.) Last check-in during the week is at 19h30. On weekends at 20 pm.

Checking in and out in the private wellness?

We ask our customers to be present 5 – 10 minutes before the start of their wellness time. This way we can give them all the necessary explanations.
Fifteen minutes before the end of the wellness session, a gong sounds so that you as a customer know that you can get ready. This way we can clean in time and prepare everything for the next customer.

Is the wellness completely private?

Yes, you rent a complete private sauna room with your partner or your own company, so you won't meet strangers.

Do I have to bring my own towels to the private wellness?

No, all bath linen, bathrobes, slippers and care products are provided and included during your private wellness session. So you do not need to bring these extra.

What is the price for an extra child/person in the private wellness?

  • Children from 0 – 10 years are FREE. (No bath linen/bathrobe/slippers provided)
  • From 11 years you pay € 30 per extra person.

Is swimwear mandatory in the private wellness?

No, since the wellness is completely private, you can choose whether you prefer to enjoy your session with or without swimwear.

Is the private wellness child-friendly or family-friendly?

Our private wellness area with the indoor pool has been adapted for a child- and family-friendly experience. This way everyone can enjoy the private wellness.
You rent a complete private sauna room with your partner or your own company during the time of your choice.

Who can experience the wellness?

Both B&B customers and non B&B customers can rest their senses here. Wellness Herenhuis is always rented privately from 2 to 8 people. Larger groups should contact us directly to check the possibilities.

How long does a private wellness session last?

A standard private session lasts 3 hours. With the last minutes, times of 2 hours may sometimes become available.

An overnight stay with private wellness is standard 2 hours. We do this to give everyone the opportunity to use the wellness facilities.
However, you can always request with your reservation whether there is a possibility to book 1 extra hour. Subject to availability, we will adjust your reservation.

What is included in a private wellness session for 2 people?

The following items are always included in the private wellness of 3 hours for adults:

  • Fruit water and fresh fruit.
  • Towels, bathrobes and slippers.
  • Shampoo, shower gel and hand and body lotion from Atelier Rebul.
  • Use of changing room, relaxation room, private outdoor terrace.
  • Use of all private Wellness facilities.
  • Adjustable music via fixed Ipad.

For children from 0 to 10 years (= FREE): towels, bathrobes, slippers are not included. We are happy to welcome you and your partner or family/group of 2 to 8 people.

Are own drinks allowed during the private wellness session?

Bringing your own drinks or food is NOT allowed.

We have a spacious bar with drinks and snacks that you can enjoy during the wellness session. You can pay this on the spot during check-out.
You can always request EXTRA drinks in advance via your confirmation email, such as wine, cava, champagne, ...

Ontbijten

What types of breakfasts are there?

  • From Monday to Friday there are à la carte breakfasts at € 20 per person.

  • Children from 4 to 12 years receive a tiger breakfast at € 12.5 per person.
    You can always choose the à la carte breakfasts on site, as well as the extras that you may wish to include.

  • On Saturdays, Sundays and during public holidays the brunch buffet is € 30 per person.

  • Children from 4 to 12 years old can take the buffet at € 15 per person.
    The brunch buffet is an extensive breakfast where you can enjoy drinks and meals à volonté.